Delivery and Returns

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Anglesey, Isle of Wight, Scilly Isles and The Scottish Islands).
Upon request we can send worldwide (please contact us for further information and pricing)
Please note:
  • Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day.
  • Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
  • Delivery will be through a private delivery company.
  • All deliveries will require a signature to confirm receipt. If a signature cannot be obtained, the carrier will leave a card. Deliveries that require a signature will not be left if a signature cannot be obtained. The carrier will then leave the delivery with a neighbour or local delivery office. The card will let you know where it is.
  • All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
  • From Nando's Guitars – All our products are carefully checked for defects before being dispatched, in the Pre-Loved guitars case, if it does have any defects it would be written on the product description.
  • We also do not accept cancellations.
RETURNS

 

You, the buyer, must inspect the items as soon after delivery as is reasonably practicable and notify the store where you purchased the item(s). The store information can be found on both your receipt and the dispatch note. However, if you have difficulties contacting the store in question or cannot locate the relevant information to do so, please contact our Customer Services Team by emailing nandosguitars@gmail.com

You must make contact as soon as possible as the resolution options available to you for repairing/replacing/refunding the defective item(s) is dependent on the time timeframe as outlined in our Warranty Policy